Feature Requests

Summary: Develop a feature to retrieve a unique review request link variable from SALLAH, which can be used to send review requests to customers. Use case: Platform administrators will configure the SALLAH integration settings. They will enable the option to retrieve the review request link variable. Marketing or customer service teams will compose email templates or SMS messages containing the variable. When these messages are sent to customers, the variable will be replaced with a unique review request link. Customers will click on the link to access the review form and provide their feedback. Implementation details: Develop an integration module to communicate with SALLAH's API and retrieve the review request link variable. Provide options for administrators to enable/disable and configure the integration SALLAH's settings. Implement dynamic variable insertion functionality into the templates. Ensure seamless generation of unique review request links for each customer.

We need a variable for the Abandoned Cart to get the cart URL to improve the functionality and user experience of the integration between the business and the SALLA. This feature would enable users to effortlessly re-engage with customers who have abandoned their carts, thus maximizing sales potential and fostering customer satisfaction.

Business Problem: Because there are no WhatsApp calls in WB API like normal WhatsApp. It will be great to make a New channel that allows us to make VoIP calls. Especially to people who have the number from Bevatel. Desired outcome: The desired outcome is to introduce a new channel in the WhatsApp Business API that enables VoIP (Voice over Internet Protocol) calls. This feature aims to facilitate communication for businesses, particularly those using Bevatel's VoIP services. By integrating VoIP calling capabilities into the WhatsApp Business API, businesses can enhance their customer engagement and support services, leveraging the popularity and convenience of WhatsApp. Use Cases: 1-Customer Support Calls: Businesses can provide real-time customer support through VoIP calls, allowing customers to easily connect with support agents for immediate assistance. 2- Consultation Services. 3- Appointment Reminders 4- Sales Calls: Sales teams can initiate VoIP calls to communicate with potential clients 5- Training and Education The current workaround: As of now, the absence of native WhatsApp VoIP calls in the WhatsApp Business API may prompt businesses to adopt alternative communication channels for voice interactions. Some potential workarounds include: 1- Using External VoIP Services: Businesses might resort to integrating external VoIP services independently of the WhatsApp Business API to handle voice communications. However, this may involve additional development effort and could lead to a fragmented user experience. 2- Text-Based Communication: In the absence of VoIP, businesses may rely solely on text-based communication through the WhatsApp Business API.