Business Problem:

Because there are no WhatsApp calls in WB API like normal WhatsApp. It will be great to make a New channel that allows us to make VoIP calls. Especially to people who have the number from Bevatel.

Desired outcome:

The desired outcome is to introduce a new channel in the WhatsApp Business API that enables VoIP (Voice over Internet Protocol) calls. This feature aims to facilitate communication for businesses, particularly those using Bevatel's VoIP services. By integrating VoIP calling capabilities into the WhatsApp Business API, businesses can enhance their customer engagement and support services, leveraging the popularity and convenience of WhatsApp.

Use Cases:

1-Customer Support Calls: Businesses can provide real-time customer support through VoIP calls, allowing customers to easily connect with support agents for immediate assistance.

2- Consultation Services.

3- Appointment Reminders

4- Sales Calls: Sales teams can initiate VoIP calls to communicate with potential clients

5- Training and Education

The current workaround:

As of now, the absence of native WhatsApp VoIP calls in the WhatsApp Business API may prompt businesses to adopt alternative communication channels for voice interactions. Some potential workarounds include:

1- Using External VoIP Services: Businesses might resort to integrating external VoIP services independently of the WhatsApp Business API to handle voice communications. However, this may involve additional development effort and could lead to a fragmented user experience.

2- Text-Based Communication: In the absence of VoIP, businesses may rely solely on text-based communication through the WhatsApp Business API.