Feature Requests

We work as a company on Bevatel platform. Working as a company and teams on bevatel has made many things easier. But when it comes to internal conversation between agents, we still have to return back to personal WhatsApp and discuss, then again come back to Bevatel and continue working with the guest. For example: An agent is confused where to put the conversation when solving the chat. He has to text our team on whatsapp and ask where to put the conversation. We need to avoid exiting the platform to ask something ABOUT THE PLATFORM.

واتساب البزنس العادي حاليا فيه تصنيف المحادثات المحادثات الغير مقروؤة محادثات المجموعات الكـــل أرى أن تصنيف محادثات الغير مقروة مهم جدا لمحادثات الحملات

Summary: Develop a feature to retrieve a unique review request link variable from SALLAH, which can be used to send review requests to customers. Use case: Platform administrators will configure the SALLAH integration settings. They will enable the option to retrieve the review request link variable. Marketing or customer service teams will compose email templates or SMS messages containing the variable. When these messages are sent to customers, the variable will be replaced with a unique review request link. Customers will click on the link to access the review form and provide their feedback. Implementation details: Develop an integration module to communicate with SALLAH's API and retrieve the review request link variable. Provide options for administrators to enable/disable and configure the integration SALLAH's settings. Implement dynamic variable insertion functionality into the templates. Ensure seamless generation of unique review request links for each customer.

When entering one of the conversations from the reports Entry is done through the same open page and not another page To open the conversation in new tab by pressing the right mouse button and then selecting Open link in new tab Until the conversation opens in different tab on browser Not in the same tab When conversation opened on the same page when we go back filter is cleared

Inbox Overview اظهار المحادثات فى تقرير نرجو اظهار المحادثات فى التقرير للتاكد من هل تم الرد على جميع المحداثات الجديدة بسهوله

متاح حاليا اسماء العملاء Conversation List نريد اظهار ارقام العملاء فى قائمة نظرا لان الاسماء متكررة ولا نستطيع معرفه عدد الارقام التى تم التواصل معها باليوم نرجوا دعمكم باضافه ارقام العملاء

need to add new button to close all open conversation in the same time

when we search on conversation created at in spacific date or date range we need new option to sort created at filter from new to old and from old to new

1- Business Problem: With the current system successfully handling customer messages and utilizing chatbots, we face challenges in identifying the origin of customer engagements across multiple Facebook ads. 2- Desired Outcome: We aim to implement a feature that allows us to track which Facebook ad led to each customer campaign. This attribution capability will provide valuable insights into the effectiveness of our advertising campaigns, facilitating data-driven decision-making and enabling us to optimize future campaigns for better results. Also will tell our agent which Facebook AD this client came from. 3- Use Cases: Performance Analysis. Data-Driven Decision Making. Inform the agent which Facebook AD this client came from. Info: Account: 1857 Account ID: 7991

Dear Bevatel team we are looking for the following features: 1- a ticketing system through email where we can receive requests from customers and the system creates tickets automatically and responds to customers with ticket numbers. 2- Create the tickets from the WhatsApp chat directly and perform the same as in point 1. 3- provide the customer with updates. 4- creating tickets from the website form. 5- The ability of the customer to review their ticket and follow them through a customer portal. 6- Provide the customer with his ticket status. 7- collect feedback from the customer through email, website or WhatsApp. 8- Integrate all the above points with Odoo Erp system. looking forward to hearing from you. regards, karama