Hello, Business Chat support team I am facing a very annoying problem that is making me gradually lose confidence in the trading chat system. This is because I use a paid service, which makes me more careful not to lose touch with my clients. I also face a big problem, which is losing customers on a daily basis, as the number sometimes reaches 160 customers a day, because many... The conversations of customers who contact us remain suspended and their requests do not reach us. We can only send them a message. Also, if the customer contacts us again, his message will not be received. Therefore, the platform is considered to be of low efficiency if it cannot transmit our customers' conversations. I hope that the problem will be resolved within a period not exceeding 48 hours, otherwise we will have to consider continuing to use the business chat platform if a response is not received quickly, knowing that we have been facing the problem for three weeks and no one from your team will be able to solve the problem. We are very upset by the problem. Mada Tourism Company account number :ACC1711