We work as a company on Bevatel platform. Working as a company and teams on bevatel has made many things easier. But when it comes to internal conversation between agents, we still have to return back to personal WhatsApp and discuss, then again come back to Bevatel and continue working with the guest.

For example:

An agent is confused where to put the conversation when solving the chat. He has to text our team on whatsapp and ask where to put the conversation.

We need to avoid exiting the platform to ask something ABOUT THE PLATFORM.