ChatGPT

ChatGPT has shown us what it really means to be a game-changer. This year, we have seen AI perfecting a lot of tasks, left, right, and center. We believe in leveraging AI for what it can do best – the regular stuff. In turn, this leaves us with more headspace to do things that make a difference – creating customer relationships. And since we focus on building delightful customer relationships at Chatwoot, we HAD to learn how to make the best of the new GPT models. We now have a start.

The AI in Chatwoot is like a constantly available assistant on your dashboard, which holds your hand before, during, and after talking with customers. This not only aims at creating a better experience for agents but also ensures faster, better, and more consistent responses for customers.

In the first version (yes, we are improving this everyday), we’ve built three new fascinating AI-powered features into Chatwoot. The aim is to enable our users provide:

Faster customer resolutions

Better quality customer support

Better agent experience

Efficient onboarding of new agents