Ahmed Elsebaey
The SALLAH event for abandoned cart notifications is sending the template message to customers repeatedly every few seconds, instead of just once. This issue is causing the same message to be sent over and over again on WhatsApp, potentially causing inconvenience to customers and risking the number being blocked.
Expected vs. actual results:
  • Expected result: The abandoned cart template message should be sent to the customer only once, notifying them of the items left in their cart.
  • Actual result: The template message is sent repeatedly every few seconds, resulting in multiple WhatsApp messages being sent to the customer.
Steps to reproduce:
  1. Trigger an abandoned cart event on the platform.
  2. Monitor the WhatsApp messages received by the customer.
  3. Observe that the same template message is sent repeatedly every few seconds.
List of affected platforms:
  • ACC1677
  • ACC1741
Visual proof/screenshot:
  1. https://drive.google.com/file/d/13Q8tn0TU-oCzW50OU6ffDvfWbM9201Ue/view?usp=sharing
  2. https://drive.google.com/file/d/1IQW8pcS9m9fTYMLD7YzYyNXJof8GV9SW/view?usp=sharing
June 13, 2024