E
Eslam Mourad
Despite diligently activating notifications in both the platform settings and the mobile application, users continue to face a stubborn issue where notifications remain elusive. This issue persists whether they access the platform via a PC browser or through their mobile phones.
Steps to Reproduce:
On Browser:
  1. Navigate to settings.
  2. Proceed to profile settings and select the notification section.
  3. Enable the desired notification preferences.
  4. Allow browser push notifications.
  5. Despite completing the above steps, notifications fail to trigger for messages sent, conversations created, or assignments.
On Mobile App:
  1. Access settings within the mobile app.
  2. Navigate to the notifications section.
  3. Enable the desired notification preferences.
  4. Despite activating notifications, messages sent, conversations created, or assignments fail to generate notifications.
Environment:
Browser:
  • Exhaustive troubleshooting measures applied, including clearing cache and history, and testing in incognito and inprivate windows.
  • Tested with:
1. Google Chrome.
2. Microsoft Edge.
PC Operating System (OS):
  • Windows.
Mobile Operating System (OS):
  • iOS.
  • Android.
Affected Accounts:
  1. Account: ACC748, ID: 1490.
  2. Account: ACC1877, ID: 8453.