E
Eslam Mourad
ACC Number : 1812
ACC ID : 7100
ACC Name : wbj-sa
Issue:
Users encounter a problem in the mobile app where opening conversations displays a grey screen instead of messages. Scrolling down doesn't load conversations, and grey screens persist in the background.
Expected Behavior:
Opening conversations should promptly show messages without visual glitches. Scrolling through conversations should be smooth without encountering grey screens.
Attachments:
Google Drive Video
https://drive.google.com/file/d/15dIySp9T9MFlPkTYpIzfLQFkDlklow96/view?usp=sharing
Screenshots (Attached)
Steps:
  1. Log in.
  2. Open a conversation.
  3. Note the grey screen.
  4. Try scrolling down.
  5. Observe grey screens upon opening conversations.
Additional Info:
Platform: Mobile app
App Version: Latest Version
Frequency: Consistent
Recent updates: No recent changes
Error messages: No error messages displayed
Impact:
Severely affects user experience by hindering message access, leading to frustration and disengagement.
Priority:
High priority due to its significant impact on user satisfaction.