Description of the Problem:

At times, when users send images or documents through our omnichannel platform, these attachments fail to appear on the desktop interface. However, it's worth noting that these attachments are visible without any issue on the mobile application of our platform.

Expected Behavior:

Images and documents shared by users should consistently appear on both the desktop and mobile versions of our omnichannel platform, ensuring a seamless user experience across all devices.

Impact:

This bug is affecting user experience and may lead to miscommunication or delays in workflow, particularly for users relying on the desktop version of our platform.

Proposed Solution:

We need to investigate and address the root cause of this issue promptly to ensure consistent performance across all platforms. This may involve debugging the codebase, testing different scenarios, and implementing necessary fixes to ensure proper rendering of images and documents on the desktop interface.

Important Note:

But sometimes when we clear all cookies its work normally.