E
Eslam Mourad
Problem: The business chat platform experiences frequent crashes, resulting in unresponsiveness and making it challenging to handle customer inquiries and contact customers. Users encounter a message stating, "This page isn't responding," accompanied by platform freezing.
Symptoms:
  1. Regular crashes of the business chat platform.
  2. Occurrence of the message, "This page isn't responding," during usage.
  3. Complete platform freeze, rendering it unusable for customer interactions.
Impact:
  1. Disruption in handling customer inquiries affects customer service quality and responsiveness.
  2. Inability to contact customers promptly may lead to dissatisfaction and loss of business opportunities.
  3. Reduced productivity and efficiency for users due to frequent interruptions and platform freezes.
Expected Behavior:
  1. The business chat platform should operate smoothly without frequent crashes or unresponsiveness.
  2. Users should be able to handle customer inquiries and contact customers without encountering platform freezes or error messages.
Urgency: Given the critical impact on customer service and business operations, resolving platform stability issues is of utmost importance and should be addressed with high priority to minimize disruptions and maintain user satisfaction.
Accounts currently experiencing this issue:
ACC1295