Description:

Problem: After uploading a contacts file on the platform, there is a significant delay in updating the data of existing contacts. The upload process has been ongoing for approximately 24 hours without completion.

Symptoms:

Inability to update existing contact data for an extended period.

Import section displays a persistent message: "Import is in progress in the background," obstructing any action.

The file status remains pending with no data read, indicating a delay in processing.

Here is a video to further illustrate the issue :